Incident affecting SY4, SY12
Update - Our network team have identified the problem with your connection and are now working on restoring service. At this time we do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience. The next update will be via SMS and on this page on or before 19:00
Apr 05, 2026 - 15:53 BST
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 14:00
Apr 05, 2026 - 10:30 BST
Update - We are continuing to investigate this issue.
Apr 05, 2026 - 07:29 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 11:00
Apr 05, 2026 - 07:28 BST
Loss of service affecting HR6, HR7, WR10 and WR14 postcode areas.
Update - Our network team are still working hard to fix the problems with your service. Apologies, we still do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience. The next update will be via SMS and on this page on or before 19:00
Apr 05, 2026 - 15:51 BST
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 14:00
Apr 05, 2026 - 10:31 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Apr 05, 2026 - 03:04 BST
Investigating - We are currently investigating this issue.
Apr 05, 2026 - 03:04 BST

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Airband Fibre Networks Partial Outage
Worcestershire Operational
Shropshire Partial Outage
Oxfordshire Operational
Devon Operational
Herefordshire Operational
Gloucestershire Partial Outage
Cheshire Operational
Airband Wireless Networks Operational
Towyn Operational
Worcestershire Operational
Devon Operational
Shropshire Operational
Warwickshire Operational
Herefordshire Operational
South Wales Operational
Powys Operational
Somerset Operational
Gloucestershire Operational
Flintshire Operational
Conwy Operational
Wrexham Operational
Denbighshire Operational
Anglesey Operational
Cheshire Operational
Rhondda Cynon Taf Operational
Neath Port Talbot Operational
Carmarthenshire Operational
Network services Operational
Airband DNS Operational
PPPoE Operational
DHCP Operational
Customer services phone line Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 6, 2026

No incidents reported today.

Apr 5, 2026
Loss of service affecting SY14 postcode area
Resolved - This incident has been resolved.
Apr 5, 15:48 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Apr 5, 10:40 BST
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue.  At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding.  The next update will be via SMS and on this page on or before 09:00 on 05/04/2026.
Apr 4, 18:48 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Apr 4, 16:49 BST
Investigating - We are currently investigating this issue.
Apr 4, 16:48 BST
Loss of service affecting LL13, LL22, LL28, LL29, LL30, LL31, LL33, LL55, LL57, LL58, LL59, Ll60, LL61 and LL62 postcode areas.
Resolved - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Apr 5, 07:24 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Apr 4, 16:48 BST
Investigating - We are currently investigating this issue.
Apr 4, 16:46 BST
Apr 4, 2026
Apr 3, 2026

No incidents reported.

Apr 2, 2026
Degraded service impacting EX6, TQ12, TQ13, EX2, EX4, EX3 postcode areas
Resolved - This incident has been resolved.
Apr 2, 15:21 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 02/04/2026 14:57.
Apr 2, 14:59 BST
Loss of service affecting TA22 postcode area
Resolved - This incident has been resolved.
Apr 2, 10:51 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 11:00 on 02/04/2026.
Apr 2, 09:03 BST
Loss of service affecting PL21 postcode area
Resolved - This incident has been resolved.
Apr 2, 08:35 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Apr 1, 14:07 BST
Investigating - We are currently investigating this issue.
Apr 1, 14:07 BST
Apr 1, 2026
Mar 31, 2026
Loss of service affecting TA4, TA22 and EX16 postcode areas
Resolved - This incident has been resolved.
Mar 31, 18:03 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Mar 31, 17:11 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 31, 15:35 BST
Update - We are continuing to investigate this issue.
Mar 31, 15:33 BST
Investigating - We are currently investigating this issue.
Mar 31, 15:32 BST
Loss of service affecting SN6 postcode area
Resolved - This Incident has been resolved.
Mar 31, 08:00 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 06:20 BST
Update - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 09:00 on 31/03/2026.
Mar 30, 22:01 BST
Update - Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 22:00 on 30/03/2026.
Mar 30, 18:24 BST
Update - Our engineers are still diagnosing the issue that is causing a disruption to your service. Please be assured that getting all customers back online is our number one focus. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 18:30 on 30/30/2026
Mar 30, 16:53 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 16:00 on 30/03/2026
Mar 30, 15:28 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 30, 14:35 BST
Investigating - We are currently investigating this issue.
Mar 30, 14:34 BST
Mar 30, 2026
Outage affecting SY8, SY7, HR6, WV15, WV16, DY12, SY5, DY14, TF13, TF12
Resolved - This incident has been resolved.
Mar 30, 12:02 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Mar 30, 09:32 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 10:00
Mar 30, 08:12 BST
Mar 29, 2026

No incidents reported.

Mar 28, 2026
Loss of service affecting CF83, CF37, CF38 postcode areas
Resolved - This incident has been resolved.
Mar 28, 13:13 GMT
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 15:00 28/03/2026.
Mar 28, 11:41 GMT
Mar 27, 2026

No incidents reported.

Mar 26, 2026
Loss of service affecting HR6, CV35, B49, B96, B60, WR6, WR7, WR13, WR15, WR8, WR9 WR11, CV37, DY14 & SY8 postcode areas
Resolved - The incident has been resolved.
Mar 26, 22:43 GMT
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 26, 20:36 GMT
Investigating - We are currently investigating this issue.
Mar 26, 20:35 GMT
Loss of service affecting HR1 & HR2 postcode areas
Resolved - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Mar 26, 14:16 GMT
Update - Our engineers continue to work on fixing the issues with your service. Apologies again, we still do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience. The next update will be via SMS and on this page on or before 15:00 26/03/2026.
Mar 26, 11:59 GMT
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 12:00
Mar 26, 09:16 GMT
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 25, 12:15 GMT
Investigating - We are currently investigating this issue.
Mar 25, 12:14 GMT
Loss of service affecting SY4, SY5, SY10, SY12 and SY22 postcode areas
Resolved - This incident has been resolved.
Mar 26, 12:00 GMT
Update - Our engineers continue to work on fixing the issues with your service. Apologies again, we still do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience. The next update will be via SMS and on this page on or before 15:00 26/03/2026.
Mar 26, 11:59 GMT
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 12:00
Mar 26, 09:14 GMT
Investigating - We are currently investigating this issue.
Mar 25, 22:22 GMT
Loss of service affecting WV15 postcode areas
Resolved - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Mar 26, 09:18 GMT
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 25, 07:27 GMT
Investigating - We are currently investigating this issue.
Mar 25, 07:27 GMT
Loss of service affecting CF83, CF82 , CF15, CF37 and CF45 postcode areas
Resolved - This incident has been resolved.
Mar 26, 07:36 GMT
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Mar 25, 13:18 GMT
Update - Our network team have identified the problem with your connection and are now working on restoring service. At this time we do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience. The next update will be via SMS and on this page on or before 13:00
Mar 25, 10:43 GMT
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 10:00 on 25/03/2026.
Mar 24, 18:09 GMT
Update - Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 17:00 on 24/03/2026
Mar 24, 15:02 GMT
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 15:00 on 24/03/2026
Mar 24, 11:15 GMT
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 24, 10:34 GMT
Investigating - We are currently investigating this issue.
Mar 24, 10:34 GMT
Mar 25, 2026
Loss of service affecting WR2, WR3, WR4, WR6, WR9, WR15, DY11, DY12, DY13 & DY14 postcode areas
Resolved - This incident has been resolved.
Mar 25, 10:40 GMT
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 25, 06:59 GMT
Investigating - We are currently investigating this issue.
Mar 25, 06:59 GMT
Loss of service affecting TA22 and TA24postcode areas
Resolved - This incident has been resolved
Mar 25, 08:17 GMT
Update - We are continuing to monitor for any further issues.
Mar 25, 07:37 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 07:37 GMT
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 25, 07:07 GMT
Investigating - We are currently investigating this issue.
Mar 25, 07:07 GMT
Mar 24, 2026
Loss of service affecting EX18 EX19 and EX38 postcode areas
Resolved - This incident has been resolved.
Mar 24, 13:10 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 12:23 GMT
Update - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Mar 24, 12:23 GMT
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Mar 24, 12:05 GMT
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Mar 24, 10:07 GMT
Investigating - We are currently investigating this issue.
Mar 24, 10:07 GMT
Mar 23, 2026

No incidents reported.

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