Loss of service affecting EX31 and EX33 postcodes area.
Identified - The issue has been identified and a fix is being implemented.
May 08, 2024 - 14:23 BST
Investigating - We are currently investigating this issue.
May 08, 2024 - 12:01 BST

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If you are experiencing an issue not listed here, please contact our support team by calling 01905 676 121.

Airband Fibre Networks ? Major Outage
Worcestershire Operational
Shropshire Operational
Oxfordshire Operational
Devon Major Outage
Herefordshire Operational
Gloucestershire Operational
Cheshire Operational
Airband Wireless Networks ? Operational
Worcestershire Operational
Devon Operational
Shropshire Operational
Warwickshire Operational
Herefordshire Operational
Powys Operational
Somerset Operational
Gloucestershire Operational
Flintshire Operational
Conwy Operational
Wrexham Operational
Denbighshire Operational
Carmarthenshire Operational
Neath Port Talbot Operational
Anglesey Operational
Cheshire Operational
Rhondda Cynon Taf Operational
Network services Operational
Airband DNS ? Operational
PPPoE ? Operational
DHCP ? Operational
Customer services phone line ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 8, 2024
Loss of service affecting TQ14 postcode area.
Resolved - This incident has been resolved.
May 8, 10:54 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 21:53 BST
Investigating - We are currently investigating this issue.
May 7, 21:21 BST
May 7, 2024
May 6, 2024
Loss of service affecting HR1, HR5 and SY8 post code areas.
Resolved - This incident has been resolved.
May 6, 20:38 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 20:38 BST
Investigating - We are currently investigating this issue.
May 6, 17:02 BST
Loss of service affecting DY13, DY14, TA24, WR2, WR3, WR6, WR7, WR9, WR13, WR14 and WR15 post code areas.
Resolved - This incident has been resolved.
May 6, 13:00 BST
Investigating - We are currently investigating this issue.
May 5, 17:49 BST
May 5, 2024
Loss of service affecting WR8 post code area.
Resolved - This incident has been resolved.
May 5, 11:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 08:01 BST
Investigating - We are currently investigating this issue.
May 4, 22:05 BST
May 4, 2024
Loss of service affecting SY8 postcode area.
Resolved - This incident has been resolved.
May 4, 12:32 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 13:58 BST
Investigating - We are currently investigating this issue.
May 3, 08:37 BST
May 3, 2024
Loss of service affecting SY13 and CW3 postcodes area.
Resolved - This incident has been resolved.
May 3, 13:58 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 11:51 BST
Investigating - We are currently investigating this issue.
May 3, 08:36 BST
May 2, 2024
Loss of service affecting EX15 postcode area.
Resolved - This incident has been resolved.
May 2, 17:35 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 15:40 BST
Update - We are continuing to investigate this issue.
May 2, 10:24 BST
Investigating - We are currently investigating this issue.
May 2, 07:40 BST
Essential Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:00 BST
Scheduled - We will be conducting some essential maintenance between 1:00am and 2:00am on Thursday 2nd May.

Customers in Shropshire, Worcestershire and Herefordshire, postcode areas SY8, SY7, SY4, TF12, TF11, WR15, WV16, HR6, HR2, LD7, LD8, WV15, DY12, may experience interference with their connection for up to 10 minutes during this time.

We’re sorry for any inconvenience caused.
May 1, 11:42 BST
May 1, 2024
Loss of service affecting EX19 and EX20 postcodes area.
Resolved - This incident has been resolved.
May 1, 21:52 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 18:04 BST
Investigating - We are currently investigating this issue.
May 1, 17:59 BST
Apr 30, 2024
Loss of service affecting SY7, SY8, WR15 and HR6 postcodes area.
Resolved - This incident has been resolved.
Apr 30, 07:55 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 20:07 BST
Update - We are continuing to investigate this issue.
Apr 29, 20:07 BST
Investigating - We are currently investigating this issue.
Apr 29, 18:51 BST
Work on Airband Data center
Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:45 BST
Scheduled - We will be conducting some maintinace in one of our data centers between 00:00 - 04:00 on the 30th of April.
Apr 29, 11:57 BST
Apr 29, 2024
Loss of service affecting TA23 and TA4 postcodes area.
Resolved - This incident has been resolved.
Apr 29, 07:14 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 17:44 BST
Investigating - We are currently investigating this issue.
Apr 28, 14:39 BST
Apr 28, 2024
Apr 27, 2024
Loss of service affecting WR13, WR8 and WR7 postcodes area.
Resolved - This incident has been resolved.
Apr 27, 10:37 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 11:36 BST
Investigating - We are currently investigating this issue.
Apr 26, 10:41 BST
Apr 26, 2024
Loss of service affecting PL20 postcode area.
Resolved - This incident has been resolved.
Apr 26, 08:12 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 15:40 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 25, 15:08 BST
Investigating - We are currently investigating this issue.
Apr 25, 14:28 BST
Apr 25, 2024
Loss of service affecting TF9 postcode area.
Resolved - This incident has been resolved.
Apr 25, 14:27 BST
Investigating - We are currently investigating this issue.
Apr 24, 14:14 BST
Apr 24, 2024
Loss of service affecting SY4 postcode area.
Resolved - This incident has been resolved.
Apr 24, 07:03 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 19:48 BST
Investigating - We are currently investigating this issue.
Apr 23, 16:42 BST
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