Loss of service affecting EX18 EX19 and EX38 postcode areas

Incident Report for Airband

Resolved

This incident has been resolved.
Posted Mar 24, 2026 - 13:10 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 24, 2026 - 12:23 GMT

Update

We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Mar 24, 2026 - 12:23 GMT

Update

We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Posted Mar 24, 2026 - 12:05 GMT

Update

Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Mar 24, 2026 - 10:07 GMT

Investigating

We are currently investigating this issue.
Posted Mar 24, 2026 - 10:07 GMT
This incident affected: Airband Wireless Networks (Devon).