A fix has been implemented and we are monitoring the results.
Posted Mar 31, 2026 - 06:20 BST
Update
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 09:00 on 31/03/2026.
Posted Mar 30, 2026 - 22:01 BST
Update
Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 22:00 on 30/03/2026.
Posted Mar 30, 2026 - 18:24 BST
Update
Our engineers are still diagnosing the issue that is causing a disruption to your service. Please be assured that getting all customers back online is our number one focus. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 18:30 on 30/30/2026
Posted Mar 30, 2026 - 16:53 BST
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 16:00 on 30/03/2026
Posted Mar 30, 2026 - 15:28 BST
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Mar 30, 2026 - 14:35 BST
Investigating
We are currently investigating this issue.
Posted Mar 30, 2026 - 14:34 BST
This incident affected: Airband Fibre Networks (Oxfordshire).