Our network team have identified the problem with your connection and are now working on restoring service. At this time we do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience. The next update will be via SMS and on this page on or before 19:00
Posted Apr 05, 2026 - 15:53 BST
Identified
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 14:00
Posted Apr 05, 2026 - 10:30 BST
Update
We are continuing to investigate this issue.
Posted Apr 05, 2026 - 07:29 BST
Investigating
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 11:00
Posted Apr 05, 2026 - 07:28 BST
This incident affects: Airband Fibre Networks (Shropshire).