Loss of service affecting SA1, SA5, SA7 and SA12 postcode area
Update - Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time. The next update will be via SMS and on this page on or before 12:00 on 14/09/2026
Sep 14, 2026 - 07:46 BST
Update - Our engineers are still diagnosing the issue that is causing a disruption to your service. Please be assured that getting all customers back online is our number one focus. Once we have identified the issue we will update all impacted customers on resolution time.
Sep 13, 2026 - 18:03 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 13, 2026 - 15:18 BST
Investigating - We are currently investigating this issue.
Sep 13, 2026 - 15:17 BST
Degraded service affecting WR13 postcode area
Update - We are continuing to investigate this issue.
Sep 13, 2026 - 14:59 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Sep 13, 2026 - 08:01 BST
Update - We are continuing to investigate this issue.
Sep 12, 2026 - 09:03 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 11, 2026 - 14:26 BST

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Airband Fibre Networks Degraded Performance
Worcestershire Degraded Performance
Shropshire Operational
Oxfordshire Operational
Devon Operational
Herefordshire Operational
Gloucestershire Operational
Cheshire Operational
Airband Wireless Networks Partial Outage
Towyn Operational
Worcestershire Operational
Devon Operational
Shropshire Operational
Warwickshire Operational
Herefordshire Operational
South Wales Partial Outage
Powys Operational
Somerset Operational
Gloucestershire Operational
Flintshire Operational
Conwy Operational
Wrexham Operational
Denbighshire Operational
Anglesey Operational
Cheshire Operational
Rhondda Cynon Taf Operational
Neath Port Talbot Operational
Carmarthenshire Operational
Network services Operational
Airband DNS Operational
PPPoE Operational
DHCP Operational
Customer services phone line Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 14, 2026

Unresolved incident: Loss of service affecting SA1, SA5, SA7 and SA12 postcode area.

Sep 13, 2026

Loss of service affecting SY4 postcode area
Resolved - This incident has been resolved.
Sep 13, 13:42 BST
Update - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 13, 13:40 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 13:39 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority. The next update will be via SMS and on this page on or before 13:00on 13/09/2026.
Sep 13, 11:58 BST

Sep 12, 2026

Sep 11, 2026

Loss of service affecting PL16, PL19 postcode areas
Resolved - This incident has been resolved.
Sep 11, 14:26 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 10, 09:18 BST

Sep 10, 2026

Sep 9, 2026

Emergency maintenance affecting LL16, LL17, LL22, CH7, CH8 postcode areas
Completed - The scheduled maintenance has been completed.
Sep 9, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:30 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 9, 13:25 BST

Sep 8, 2026

Loss of service affecting LL22 postcode area
Resolved - This incident has been resolved.
Sep 8, 15:07 BST
Identified - Our network team have identified the problem with your connection and are now working on restoring service. Unfortunately the resolution time is taking longer than expected and the revised time for restoring your service is 15:00.
Sep 8, 09:43 BST
Loss of service affecting NP10, NP19, NP20, NP18 and NP44 postcode areas
Resolved - This incident has been resolved.
Sep 8, 13:54 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 8, 07:02 BST
Loss of service affecting EX36 postcode area
Resolved - This incident has been resolved.
Sep 8, 13:08 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 8, 10:28 BST
Loss of service affecting PL21 postcode areas
Resolved - This incident has been resolved.
Sep 8, 13:07 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 7, 11:16 BST
Investigating - We are currently investigating this issue.
Sep 7, 11:15 BST
Loss of service affecting EX18 and EX19 postcode areas
Resolved - This incident has been resolved.
Sep 8, 10:27 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Sep 7, 12:26 BST
Update - Our engineers are still diagnosing the issue that is causing a disruption to your service. Please be assured that getting all customers back online is our number one focus. Once we have identified the issue we will update all impacted customers on resolution time.
Sep 6, 11:06 BST
Update - Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time.
Sep 5, 12:10 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Sep 4, 12:39 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 4, 08:10 BST
Loss of service affecting EX31 postcode areas
Resolved - This incident has been resolved.
Sep 8, 10:27 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 8, 09:43 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 8, 07:48 BST
Degraded service affecting EX21, EX22, EX38, EX39 postcode areas
Resolved - This incident has been resolved.
Sep 8, 07:57 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Sep 7, 12:26 BST
Update - Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time.
Sep 6, 11:05 BST
Update - Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time.
Sep 5, 12:10 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Sep 4, 12:40 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 3, 15:08 BST

Sep 7, 2026

Loss of service affecting WR6, HR7, HR8 postcode areas
Resolved - This incident has been resolved.
Sep 7, 10:09 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority
Sep 7, 09:30 BST

Sep 6, 2026

Loss of service affecting HR1, HR2, HR5 and HR9 postcode areas
Resolved - This incident has been resolved.
Sep 6, 14:58 BST
Update - Our network team are still working hard to fix the problems with your service. Apologies, we still do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience.
Sep 6, 11:06 BST
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding.
Sep 5, 12:11 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Sep 4, 16:28 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 4, 15:16 BST
Investigating - We are currently investigating this issue.
Sep 4, 15:16 BST
Loss of service affecting TQ10, TQ11, TQ12, TQ13, PL20 postcode area
Resolved - This incident has been resolved.
Sep 6, 14:56 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Sep 6, 11:06 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 5, 21:26 BST

Sep 5, 2026

Sep 4, 2026

Loss of service affecting WV15, WV16 and DY12 postcode areas
Resolved - This incident has been resolved.
Sep 4, 07:03 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 22:00 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 3, 21:30 BST
Identified - Our engineers have now diagnosed the problem with your connection and are working on fixing the issue. We are aiming to have all services fully restored by 22:00. If this changes, we will let you know. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 22:00 on 03/09/2026.
Sep 3, 20:52 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 3, 15:16 BST
Investigating - We are currently investigating this issue.
Sep 3, 15:15 BST

Sep 3, 2026

Loss of service affecting PL21 postcode area
Resolved - This incident has been resolved.
Sep 3, 13:55 BST
Update - We are continuing to monitor for any further issues.
Sep 3, 10:27 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 3, 10:26 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 3, 09:36 BST
Investigating - We are currently investigating this issue.
Sep 3, 09:35 BST

Sep 2, 2026

Loss of service affecting TA4 postcode area
Resolved - This incident has been resolved.
Sep 2, 18:53 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 2, 18:53 BST
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding.
Sep 2, 15:46 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 2, 08:18 BST
Loss of service affecting PL21 postcode area
Resolved - This incident has been resolved.
Sep 2, 18:53 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 2, 17:46 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 2, 17:31 BST
Loss of service affecting PL21 postcode area
Resolved - This incident has been resolved.
Sep 2, 15:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 15:18 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 2, 13:39 BST
Scheduled maintenance affecting WR10 postcode area
Completed - The scheduled maintenance has been completed.
Sep 2, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 1, 16:59 BST
Loss of service affecting PL19 and PL20 postcode areas
Resolved - This incident has been resolved.
Sep 2, 13:51 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 2, 13:27 BST
Identified - Our network team have identified the problem with your connection and are now working on restoring service. Unfortunately the resolution time is taking longer than expected and the revised time for restoring your service is 12:30. We will keep you updated via SMS and also on this page.
Sep 2, 11:36 BST
Update - Our engineers have now diagnosed the problem with your connection and are working on fixing the issue. We are aiming to have all services fully restored by 12:30. If this changes, we will let you know. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 11:30 on 02/09/2026.
Sep 2, 11:04 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Sep 2, 10:12 BST

Sep 1, 2026

Loss of service affecting TQ7, TQ9, TQ10 and PL21 postcode areas
Resolved - This incident has been resolved.
Sep 1, 10:50 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 1, 10:45 BST
Identified - We are continuing to work on a fix for this issue.
Sep 1, 07:06 BST
Update - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 11:00 on 01/09/2026.
Aug 31, 20:48 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Aug 31, 19:21 BST
Slow speed impacting Dartmoor network areas
Resolved - This incident has been resolved.
Sep 1, 10:50 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 1, 10:45 BST
Identified - We are continuing to work on a fix for this issue.
Sep 1, 07:06 BST
Update - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 11:00 on 01/09/2026.
Aug 31, 20:48 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Aug 31, 19:00 BST
Investigating - We are currently investigating this issue.
Aug 31, 19:00 BST
Loss of service affecting WR10 postcode area
Resolved - This incident has been resolved.
Sep 1, 10:45 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Sep 1, 09:33 BST
Update - We are continuing to work on a fix for this issue.
Sep 1, 07:05 BST
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 11:00 on 01/09/2026.
Aug 31, 17:54 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Aug 31, 12:24 BST

Aug 31, 2026

Slow speed impacting Dartmoor network areas
Resolved - This incident has been resolved.
Aug 31, 17:51 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Aug 31, 11:16 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Aug 31, 11:01 BST
Loss of service affecting EX6 and TQ13 postcode area
Resolved - This incident has been resolved.
Aug 31, 17:50 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Aug 31, 11:16 BST
Update - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Aug 31, 10:50 BST
Investigating - We are currently investigating this issue.
Aug 31, 10:49 BST
Loss of service affecting SY12 postcode area
Resolved - This incident has been resolved.
Aug 31, 10:23 BST
Monitoring - We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Aug 31, 09:30 BST
Update - Our network team have identified the problem with your connection and are now working on restoring service. Unfortunately the resolution time is taking longer than expected and the revised time for restoring your service is 14:00. We will keep you updated via SMS and also on this page.
Aug 31, 09:00 BST
Identified - Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 12:00 on 31/08/2026.
Aug 30, 20:17 BST
Update - We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Aug 30, 16:00 BST
Investigating - Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Aug 30, 12:02 BST
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