We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Jun 13, 2026 - 15:57 BST
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus. The next update will be via SMS and on this page on or before 16:00 on 13/06/2026
Posted Jun 13, 2026 - 13:34 BST
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Jun 13, 2026 - 12:49 BST
Investigating
We are currently investigating this issue.
Posted Jun 13, 2026 - 12:48 BST
This incident affected: Airband Wireless Networks (South Wales).