Loss of service affecting EX18 and EX19 postcode areas

Incident Report for Airband

Resolved

This incident has been resolved.
Posted Sep 08, 2026 - 10:27 BST

Update

We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Posted Sep 07, 2026 - 12:26 BST

Update

Our engineers are still diagnosing the issue that is causing a disruption to your service. Please be assured that getting all customers back online is our number one focus. Once we have identified the issue we will update all impacted customers on resolution time.
Posted Sep 06, 2026 - 11:06 BST

Update

Our engineers are still working hard to understand the problems impacting your service. Getting all customers back online is our priority. We understand your frustration and we thank you for your ongoing patience. Once we have identified the issue we will update all impacted customers on resolution time.
Posted Sep 05, 2026 - 12:10 BST

Update

We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Posted Sep 04, 2026 - 12:39 BST

Investigating

Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Sep 04, 2026 - 08:10 BST
This incident affected: Airband Wireless Networks (Devon).