The issue has been identified and a fix is being implemented.
Posted Sep 03, 2026 - 22:00 BST
Monitoring
We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Sep 03, 2026 - 21:30 BST
Identified
Our engineers have now diagnosed the problem with your connection and are working on fixing the issue. We are aiming to have all services fully restored by 22:00. If this changes, we will let you know. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 22:00 on 03/09/2026.
Posted Sep 03, 2026 - 20:52 BST
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Sep 03, 2026 - 15:16 BST
Investigating
We are currently investigating this issue.
Posted Sep 03, 2026 - 15:15 BST
This incident affected: Airband Wireless Networks (Shropshire).