We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Sep 02, 2026 - 13:27 BST
Identified
Our network team have identified the problem with your connection and are now working on restoring service. Unfortunately the resolution time is taking longer than expected and the revised time for restoring your service is 12:30. We will keep you updated via SMS and also on this page.
Posted Sep 02, 2026 - 11:36 BST
Update
Our engineers have now diagnosed the problem with your connection and are working on fixing the issue. We are aiming to have all services fully restored by 12:30. If this changes, we will let you know. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 11:30 on 02/09/2026.
Posted Sep 02, 2026 - 11:04 BST
Investigating
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Sep 02, 2026 - 10:12 BST
This incident affected: Airband Wireless Networks (Devon).