We are pleased to say that the issue with the network has been fixed and all impacted customers are back online. Apologies again for the inconvenience caused and thank you for your understanding.
Posted Jul 18, 2026 - 09:57 BST
Update
Our engineers have now diagnosed the problem with your connection and are working on fixing the issue. We are aiming to have all services fully restored by 11:00. If this changes, we will let you know. Thank you for your ongoing patience and understanding. The next update will be via SMS and on this page on or before 12:00 on 18/07/2026
Posted Jul 18, 2026 - 08:26 BST
Identified
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding.
Posted Jul 17, 2026 - 20:23 BST
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Posted Jul 17, 2026 - 19:56 BST
Investigating
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Jul 17, 2026 - 14:25 BST
This incident affected: Airband Fibre Networks (Cheshire).