A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2026 - 14:35 BST
Update
We are continuing to investigate this issue.
Posted Sep 14, 2026 - 08:46 BST
Update
We are continuing to investigate this issue.
Posted Sep 13, 2026 - 14:59 BST
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Posted Sep 13, 2026 - 08:01 BST
Update
We are continuing to investigate this issue.
Posted Sep 12, 2026 - 09:03 BST
Investigating
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Sep 11, 2026 - 14:26 BST
This incident affects: Airband Fibre Networks (Worcestershire).