Our network team are still working hard to fix the problems with your service. Apologies, we still do not have an estimated time for resolution, we will communicate this to you as soon as possible. Thank you for your ongoing patience.
Posted Sep 06, 2026 - 11:06 BST
Identified
Our engineers have now diagnosed the problem with your connection and are now working on fixing the issue. At this moment we do not have a resolution time, we will let you know when this changes. Thank you for your ongoing patience and understanding.
Posted Sep 05, 2026 - 12:11 BST
Update
We are working hard to get all services restored as quickly as possible. Our engineers are running tests to identify the issue and put in place a fix. Please be assured that getting all customers back online is our number one focus.
Posted Sep 04, 2026 - 16:28 BST
Update
Our engineers are working hard to get all services back to normal. As soon as we have diagnosed the issue, we will communicate an expected resolution time. Thank you for your ongoing patience. Getting all customers back online with no disruption is our main priority.
Posted Sep 04, 2026 - 15:16 BST
Investigating
We are currently investigating this issue.
Posted Sep 04, 2026 - 15:16 BST
This incident affected: Airband Fibre Networks (Herefordshire).